565bd Terms & Conditions

Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between 565bd ("we", "us", "our", "the Company", "the Platform") and you ("you", "the User", "the Player", "the Account Holder") in connection with your access to and use of the 565bd website located at 565bd.io, including all associated gaming, sports betting, payment, and customer support services (collectively, "the Services").

By accessing the 565bd website, registering an account, making a deposit, or placing any wager on the Platform, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the 565bd Platform and close your account if one has been created.

These Terms apply to all users of the 565bd Platform including registered account holders, guest visitors browsing the site, and any person accessing 565bd services through any device, browser, or application. The Terms are available in English, which is the official language of the Platform.

Eligibility and Account Registration

2.1 Age Requirement. You must be at least 21 years of age to register and use the 565bd Platform. By creating an account, you represent and warrant that you are 21 years of age or older. 565bd reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be satisfied. Underage gambling is strictly prohibited and any winnings generated by an underage user will be voided and forfeited.

2.2 One Account Per Person. Each individual person may register and maintain only one active account on the 565bd Platform. Multiple accounts held by the same individual, whether under the same or different names, email addresses, or payment methods, are prohibited. Where duplicate accounts are identified, 565bd reserves the right to suspend all associated accounts, void any open bets, and forfeit all balances without prior notice.

2.3 Registration Information. When registering a 565bd account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. You must promptly update your account details if any information changes. 565bd is not liable for any loss or damage arising from inaccurate or outdated registration information provided by you.

2.4 Account Security. You are solely responsible for maintaining the confidentiality of your 565bd username, password, and any two-factor authentication credentials. You must not share your login credentials with any other person. You agree to notify 565bd immediately at [email protected] if you suspect unauthorised access to your account. 565bd will never request your password via email, live chat, or phone.

2.5 Geographic Restrictions. It is your sole responsibility to ensure that accessing and using 565bd services is lawful in your jurisdiction. 565bd makes no representation that the Services are appropriate or available for use in any particular location. Access to the Platform does not constitute an offer or invitation to use the Services where such use is prohibited by local law.

Account Verification (Know Your Customer)

3.1 KYC Requirement. In accordance with anti-money laundering (AML) obligations and responsible gaming commitments, 565bd requires all account holders to complete identity verification ("Know Your Customer" or "KYC") before processing their first withdrawal request. KYC verification may also be triggered at any time by deposit thresholds, withdrawal amounts, or risk-based assessments.

3.2 Required Documents. To complete KYC verification, you will be required to submit the following documents:

• Proof of Identity: A clear colour scan or photograph of your National Identity Card (NID), valid passport, or government-issued driving license.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last three months confirming your residential address.
• Proof of Payment Method: A screenshot or photograph confirming ownership of the bKash, Nagad, Rocket, or other payment account used for deposits.
• Additional documents as reasonably requested by the 565bd compliance team.

3.3 Verification Timeline. 565bd aims to complete KYC verification within three (3) business days of receiving all required documents. During the verification period, deposits and gameplay may continue, but withdrawals will be held pending successful verification. 565bd is not liable for any delays caused by incomplete or illegible documentation submitted by the user.

3.4 Failure to Verify. If you fail to complete KYC verification within 30 days of a verification request, 565bd reserves the right to suspend your account, restrict withdrawals, and in cases of suspected fraud or money laundering, report the matter to relevant authorities and forfeit the account balance in accordance with applicable AML regulations.

Deposits and Withdrawals

4.1 Accepted Payment Methods. 565bd accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and other payment methods displayed on the Payment page at the time of your transaction. Accepted payment methods may change from time to time and the current list of available methods is always displayed on the Platform.

4.2 Deposit Requirements. The minimum deposit amount is ৳500. Deposits made via bKash, Nagad, and Rocket are typically credited to your 565bd account within minutes of confirmation. 565bd does not charge any transaction fees on deposits; however, your payment provider may apply their own charges. All deposits must be made from payment accounts registered in your own name.

4.3 Withdrawal Requirements. The minimum withdrawal amount is ৳1,000. Withdrawals are processed to the same payment method used for deposits wherever possible. 565bd aims to process withdrawal requests within 24 hours of approval, subject to KYC verification status and any active bonus wagering requirements. Withdrawals to bKash, Nagad, and Rocket are typically received within 1–4 hours after processing.

4.4 Withdrawal Conditions. Before a withdrawal can be processed, the following conditions must be met: (a) your KYC verification must be complete; (b) your deposit must have been wagered at least once in full before withdrawal of the deposit amount itself; (c) any active bonus funds must have met the applicable wagering requirements; (d) your account must not be under investigation for fraud, AML, or terms violation.

4.5 Currency. All 565bd account balances, deposits, and withdrawals are denominated in Bangladeshi Taka (BDT / ৳). Currency conversion fees may apply if your payment provider processes transactions in a different currency. 565bd displays all amounts in BDT using Western Arabic numerals.

4.6 Refused Transactions. 565bd reserves the right to refuse, reverse, or place a hold on any deposit or withdrawal where fraud, AML concerns, terms violations, or technical errors are suspected. In such cases, 565bd will contact the account holder via the registered email address to request clarification and documentation.

Bonuses and Promotional Offers

5.1 Bonus Eligibility. Bonuses and promotional offers are available to eligible 565bd account holders as specified in each individual promotion's terms. Unless expressly stated otherwise, bonuses are available to new and existing players who have completed KYC verification, have not previously abused promotional offers, and meet the specific eligibility criteria set out in the promotion details.

5.2 Wagering Requirements. All bonus funds, free spins winnings, and promotional credits are subject to wagering requirements before they may be withdrawn. The specific wagering multiplier (e.g., 30x, 40x, 50x), eligible games, game contribution rates, time limits, and maximum withdrawal caps for each promotion are stated clearly in the promotion-specific terms. Standard wagering requirements apply unless otherwise stated.

5.3 Game Contribution Rates. Different games contribute to wagering requirements at different rates. Slot games typically contribute 100% unless excluded. Live casino games (blackjack, baccarat, roulette) may contribute at a lower rate (e.g., 10%). Sports betting wagers typically contribute at a specified rate. Games that contribute 0% to wagering requirements are excluded from use with bonus funds. The specific contribution rates for each promotion are published in the promotion terms.

5.4 Bonus Abuse. 565bd actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim a bonus more than once; using automated betting strategies to minimise wagering risk while meeting requirements; placing contradictory bets across accounts; or any other activity that exploits promotional offers in a manner not intended by 565bd. Accounts found to be abusing bonuses will be suspended, bonus funds and associated winnings forfeited, and the player banned from future promotions.

5.5 Bonus Expiry. Unless otherwise stated, bonus funds and free spins expire 7 days from the date of issuance if wagering requirements are not met within that period. Expired bonuses are automatically removed from your account and cannot be reinstated.

Gaming Rules and Fair Play

6.1 Game Rules. Each game on the 565bd Platform is governed by its own specific rules, return-to-player (RTP) rate, and pay-table. Game rules are accessible within each game interface. By placing a wager on any 565bd game, you confirm that you have read and understood the relevant game rules. In the event of a discrepancy between the rules displayed within a game and the rules on the 565bd website, the rules within the game interface shall prevail.

6.2 Random Number Generators. All 565bd casino games that rely on random outcomes use certified Random Number Generator (RNG) technology audited by independent testing laboratories. RNG certification ensures that all game outcomes are statistically random, unbiased, and not influenced by previous results, bet sizes, or account status. 565bd publishes RTP rates for all games.

6.3 Sports Betting Rules. Sports betting on 565bd is governed by our sports betting rules, which cover settlement, void bets, postponed events, walkovers, abandonment, in-play betting disputes, and accumulator calculations. Cricket betting markets including BPL, IPL, T20 World Cup, and international Test matches are subject to the relevant sport-specific settlement rules. 565bd reserves the right to void bets placed after a result is known or in circumstances of clear pricing errors.

6.4 Malfunctions. In the event of a game malfunction, system error, or connectivity failure during a wager, 565bd's decision regarding the settlement of affected bets shall be final. Where a malfunction prevents a bet from being placed or results in an incorrect payout, 565bd reserves the right to void the affected wager and return the stake to the player's account. Winnings generated during a demonstrable system malfunction are not valid and will not be paid.

6.5 Maximum Win Limits. 565bd may apply maximum win limits per single wager, per game session, or per calendar day. Maximum win limits, where applicable, are displayed in the relevant game rules or promotion terms. Any winnings that exceed the applicable maximum win limit will be capped at that limit, with the excess voided.

Prohibited Activities

The following activities are strictly prohibited on the 565bd Platform and will result in immediate account suspension, forfeiture of balances, and where appropriate, reporting to law enforcement authorities:

• Fraud and Misrepresentation: Providing false registration information, impersonating another person, or submitting forged documentation during KYC verification.
• Money Laundering: Using the 565bd Platform to deposit, transfer, or withdraw funds derived from illegal activities or to disguise the origin of funds through gaming activity.
• Collusion: Cooperating with other players to gain an unfair advantage in any game, including sharing hole cards in poker, coordinating bets in live casino games, or manipulating sports betting markets.
• Automated Betting: Using bots, automated scripts, artificial intelligence software, or any other automated tool to place bets, exploit game features, or interact with the Platform in a non-human manner.
• Exploiting Errors: Deliberately exploiting software bugs, pricing errors, or technical malfunctions to generate winnings. Players who identify such errors are required to notify 565bd immediately at [email protected].
• Chargebacks: Filing fraudulent chargebacks or payment disputes with your bank or payment provider after receiving gaming services from 565bd.
• Account Sharing: Allowing any other person to access, use, or place bets through your 565bd account.
• Underage Access: Allowing a person under the age of 21 to access or use a 565bd account registered in your name.

Responsible Gaming

8.1 Our Commitment. 565bd is committed to promoting responsible gaming and protecting players from the harms associated with problem gambling. We provide a range of tools and resources to help players manage their gaming activity and maintain control over their spending and time.

8.2 Responsible Gaming Tools. All 565bd account holders have access to the following responsible gaming tools from their account dashboard: daily, weekly, and monthly deposit limits; session time reminders; loss limits; cooling-off periods (24 hours to six weeks); and permanent self-exclusion. We encourage all players to use these tools to maintain healthy gaming habits.

8.3 Self-Exclusion. If you feel that gambling is causing you or your family harm, you may request permanent self-exclusion by contacting 565bd customer support at [email protected]. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, your account will be closed, all marketing communications will cease, and you will not be permitted to open a new account. Self-exclusion is a serious and irreversible tool; please seek professional support if you are experiencing problem gambling.

8.4 Age Verification for Player Protection. 565bd enforces strict 21+ age verification to protect minors from accessing gambling services. Parents and guardians are advised to use parental control software to prevent underage access to gambling websites. 565bd supports responsible gaming organisations and encourages players who need support to seek it.

Privacy and Data Protection

9.1 Privacy Policy. Your use of the 565bd Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how 565bd collects, uses, stores, and shares your personal data in connection with your use of the Services. By accepting these Terms, you also acknowledge and accept the terms of the Privacy Policy.

9.2 Data Collection. 565bd collects personal data including your name, date of birth, address, email, phone number, payment details, device information, and gaming activity records for the purposes of account management, identity verification, fraud prevention, legal compliance, and service improvement. We do not sell your personal data to third parties for marketing purposes.

9.3 Cookies. The 565bd website uses cookies and similar tracking technologies to maintain session state, analyse site usage, and improve user experience. By using the 565bd Platform, you consent to the use of cookies in accordance with our Privacy Policy. You may manage your cookie preferences through your browser settings, though some features may not function correctly if cookies are disabled.

Intellectual Property

10.1 Ownership. All content on the 565bd Platform, including but not limited to the website design, layout, graphics, logos, text, game interfaces, software, audio, video, and all other materials, is the exclusive intellectual property of 565bd or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.

10.2 Permitted Use. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 565bd Platform for personal, non-commercial gaming purposes only. This licence does not include the right to: copy, reproduce, or distribute any Platform content; modify, adapt, or create derivative works; reverse engineer any Platform software; or use any Platform content for commercial purposes without express written permission from 565bd.

10.3 Third-Party Content. Games, sports data, and other content provided by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios remain the intellectual property of those respective providers and are used by 565bd under licence agreements.

Limitation of Liability

11.1 No Warranty. The 565bd Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. 565bd does not guarantee that the Platform will be error-free, free from viruses, or available at all times.

11.2 Limitation. To the maximum extent permitted by applicable law, 565bd's total liability to you for any loss or damage arising from your use of the Platform, whether in contract, tort, or otherwise, shall not exceed the total value of deposits made by you to 565bd in the twelve months preceding the event giving rise to the claim.

11.3 Excluded Losses. 565bd shall not be liable for: indirect or consequential loss; loss of profits, revenue, or anticipated savings; loss of data; reputational damage; or any loss arising from circumstances beyond 565bd's reasonable control, including but not limited to internet outages, payment provider failures, force majeure events, or regulatory interventions.

11.4 Gaming Losses. 565bd is not liable for any financial losses incurred through gambling activity on the Platform. All wagering decisions are made freely and independently by the player. By using the Platform, you accept that gambling involves risk and that you may lose all funds wagered.

Account Suspension and Termination

12.1 Suspension by 565bd. 565bd reserves the right to suspend or close any account at any time and without prior notice where: the account holder has violated these Terms; fraud, AML concerns, or suspicious activity is detected; KYC verification cannot be completed; a self-exclusion request has been submitted; or the account has been inactive for a period exceeding 12 consecutive months.

12.2 Balance on Closure. Where an account is closed due to a breach of these Terms, 565bd reserves the right to forfeit the entire account balance, including real-money funds, bonus funds, and pending withdrawals. Where an account is closed for reasons other than a terms breach, any verified real-money balance will be returned to the account holder via their registered payment method after deducting any applicable withdrawal fees.

12.3 Closure by the Player. You may close your 565bd account at any time by contacting customer support at [email protected]. Upon receiving a closure request, 565bd will process any pending verified withdrawals and close the account within five (5) business days. You will not be able to reopen a closed account without completing a fresh registration and KYC verification process.

Amendments to Terms

13.1 Right to Amend. 565bd reserves the right to amend, update, or replace these Terms at any time. Material changes to the Terms will be communicated to registered account holders via email to the address on file and by a prominent notice on the 565bd website at least seven (7) days before the changes take effect.

13.2 Continued Use. Your continued use of the 565bd Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the amended Terms, you must stop using the Platform and close your account before the effective date. 565bd recommends that you review these Terms periodically to stay informed of any updates.

Governing Law and Dispute Resolution

14.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. Nothing in this section limits your rights under mandatory consumer protection provisions of the laws of your country of residence.

14.2 Informal Resolution. In the event of any dispute between you and 565bd, we encourage you to contact our customer support team in the first instance at [email protected]. 565bd will make reasonable efforts to resolve disputes informally within 14 business days of receiving a written complaint. Please provide your account username, the nature of your complaint, and any supporting documentation when submitting a dispute.

14.3 Formal Dispute Resolution. If informal resolution is not achieved within the timeframe specified above, disputes shall be referred to binding arbitration. The decision of the arbitrator shall be final and binding on both parties. Class action waiver: you agree that any dispute resolution proceedings will be conducted on an individual basis only and not as part of a class or representative action.

14.4 Transaction Records. In any dispute concerning the outcome of a game or the value of a transaction, 565bd's server logs shall constitute the primary evidence of what occurred. Where there is a conflict between information displayed on your device and 565bd's server records, the server records shall prevail.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 565bd support team using the details below. Our customer support team is available 24 hours a day, seven days a week, and will respond to all written enquiries within one business day.

Email: [email protected]

Platform: 565bd.io

Support Hours: 24/7 – 365 days a year, including Eid, Pohela Boishakh, and all public holidays

Response Time: Email responses within 1 business day; live chat responses within 90 seconds