565bd Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and shared by 565bd ("we", "us", "our", "the Company") in connection with your use of the 565bd website located at 565bd.io and all associated services including online casino games, sports betting, payment processing, customer support, and account management (collectively, "the Platform" or "the Services").

This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the 565bd Platform. By creating a 565bd account, depositing funds, placing wagers, or otherwise using our Services, you acknowledge that you have read this Privacy Policy, understand how your personal data will be processed, and consent to the collection, use, and disclosure of your information as described herein.

565bd is committed to transparency in data handling practices and compliance with applicable data protection laws. We respect your privacy rights and take our responsibilities as a data controller seriously. If you have questions about this Policy or how we handle your personal data, please contact our Data Protection Officer at [email protected].

Data Controller Information

For the purposes of applicable data protection law, 565bd acts as the data controller in respect of the personal data we collect and process through the Platform. As data controller, we determine the purposes and means of processing your personal information and bear responsibility for compliance with data protection obligations.

Data Controller Contact Details:

Company Name: 565bd
Website: 565bd.io
Email: [email protected]
Data Protection Officer: Available via [email protected]

If you have concerns about how your personal data is being handled, questions about your privacy rights, or wish to exercise any data subject rights under applicable law, please contact our Data Protection Officer using the email address above. We aim to respond to all privacy-related enquiries within 14 business days.

Personal Data We Collect

565bd collects the following categories of personal data from users of the Platform:

3.1 Identity Data includes your full legal name, date of birth, gender, nationality, National Identity Card (NID) number, passport number, or driving license number. This information is collected during account registration and identity verification (KYC) processes and is required to confirm your identity and age eligibility.

3.2 Contact Data includes your residential address, email address, and mobile phone number. This information is used for account communications, deposit and withdrawal notifications, customer support, and where you have opted in, marketing communications.

3.3 Financial Data includes your bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details, and transaction records relating to deposits and withdrawals made through the 565bd Platform. Financial data is collected to process payments and comply with anti-money laundering (AML) obligations.

3.4 Gaming Activity Data includes records of your bets, game sessions, wager amounts, wins, losses, bonus usage, and interaction with Platform features. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.5 Technical Data includes your IP address, device type, operating system, browser type and version, screen resolution, time zone, and session logs. Technical data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and service optimisation.

3.6 Communications Data includes the content of emails, live chat transcripts, and any other correspondence you send to 565bd customer support. This data is retained to resolve disputes, monitor service quality, and maintain records of support interactions.

3.7 Verification Documents includes photographs or scans of government-issued identity documents, proof of address documents, and payment account ownership evidence submitted during KYC verification. These documents are processed solely for identity verification and AML compliance purposes.

How We Collect Your Data

565bd collects personal data through the following methods:

• Direct Registration: Information you provide when creating a 565bd account, completing KYC verification, submitting support requests, or updating your account profile.
• Automated Technologies: Technical and usage data collected automatically via cookies, server logs, and analytics tools when you visit or interact with the Platform.
• Payment Processors: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay, and other payment providers when processing deposits and withdrawals on your account.
• Identity Verification Services: Results from third-party identity verification providers used to validate KYC documents submitted during account verification.
• Fraud Prevention Services: Risk signals from fraud detection systems that help identify suspicious account activity and protect users from unauthorised access.
• Publicly Available Sources: Information from public registries, sanctions lists, and politically exposed persons (PEP) databases reviewed as part of our AML compliance obligations.

Legal Basis for Processing

565bd processes your personal data on the following legal grounds:

5.1 Contractual Necessity. The majority of data processing carried out by 565bd is necessary for the performance of the contract between you and 565bd — specifically, to operate your account, process deposits and withdrawals, settle wagers, provide customer support, and deliver the gaming services you have requested. Without this processing, we would be unable to provide the Services.

5.2 Legal Obligation. 565bd is required to process certain personal data to comply with applicable legal obligations, including identity verification and KYC requirements under anti-money laundering law, age verification requirements, record-keeping obligations, and responses to lawful requests from law enforcement or regulatory authorities.

5.3 Legitimate Interests. We process certain data on the basis of our legitimate business interests, including fraud prevention, network and information security, improving our services, and detecting problem gambling behaviours. We balance these interests against your privacy rights and do not process data where our interests are overridden by your rights.

5.4 Consent. Where we send marketing communications by email or SMS, we do so on the basis of your freely given, informed, and specific consent obtained at registration or through your account settings. You may withdraw marketing consent at any time by updating your communication preferences in your account settings or by contacting [email protected].

How We Use Your Personal Data

565bd uses the personal data we collect for the following specific purposes:

• Account Management: Creating, managing, and maintaining your 565bd account, including processing registration, verifying login credentials, and updating account details.
• Identity Verification: Conducting Know Your Customer (KYC) checks to verify your identity, age, and address in accordance with legal obligations and responsible gaming commitments.
• Payment Processing: Processing deposits via bKash, Nagad, Rocket, Upay, and other accepted methods; verifying payment ownership; and processing approved withdrawal requests.
• Gaming Services: Providing access to casino games, sports betting markets, live casino tables, and other gaming features available on the Platform.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, unauthorised account access, and other prohibited activities.
• Responsible Gaming: Monitoring gaming activity to identify potential problem gambling behaviours, enforcing self-exclusion and deposit limits, and providing intervention support where appropriate.
• Customer Support: Responding to support requests, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Legal Compliance: Meeting regulatory, legal, and reporting obligations including AML reporting, record-keeping requirements, and responses to lawful authority requests.
• Service Improvement: Analysing aggregated usage data to understand user behaviour, improve Platform features, optimise game selection, and enhance the overall user experience.
• Marketing Communications: Sending promotional emails, SMS notifications, and personalised offers where you have provided valid consent for such communications.

Data Sharing and Disclosure

7.1 Service Providers. 565bd shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, fraud detection providers, cloud hosting providers, analytics platforms, and customer support software vendors. All service providers are contractually required to process your data only as instructed by 565bd, to implement appropriate security measures, and to keep your data confidential.

7.2 Game Providers. When you play games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers, limited technical and gaming activity data may be shared with those providers to deliver the game functionality. Game providers process this data in accordance with their own privacy policies and applicable data protection law.

7.3 Legal and Regulatory Disclosure. 565bd may be required to disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by applicable law, court order, or legal process. We will notify you of such disclosures where legally permitted to do so.

7.4 Anti-Money Laundering Obligations. Where legally required, 565bd will report suspicious transaction activity or account behaviour to relevant financial intelligence units or AML authorities. Such reports are made in strict confidence and in compliance with applicable AML legislation. We may be legally prohibited from informing you that such a report has been made.

7.5 Business Transfers. In the event of a merger, acquisition, corporate restructuring, or sale of all or part of 565bd's business, personal data held by 565bd may be transferred to the acquiring entity as part of the transaction. We will notify affected users prior to such a transfer and ensure that the receiving entity is bound by obligations at least equivalent to those set out in this Privacy Policy.

International Data Transfers

8.1 Cross-Border Processing. In order to operate the 565bd Platform and deliver our Services, your personal data may be transferred to and processed in countries other than Bangladesh. Some of our service providers, data centres, and technology partners are located outside Bangladesh, which means your data may be processed in jurisdictions with different data protection standards.

8.2 Transfer Safeguards. Where we transfer personal data internationally, we take appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy and applicable data protection law. Safeguards we apply to international transfers include: contractual data protection clauses with overseas service providers; transfer to countries with recognised adequate data protection frameworks; and technical security measures including encryption during transit and at rest.

8.3 Your Consent. By using the 565bd Platform and providing your personal data, you acknowledge and consent to the transfer, storage, and processing of your data in the manner and locations described in this section. If you do not wish your data to be transferred internationally, you should cease using the Platform and contact us to close your account.

Data Retention

9.1 Retention Principles. 565bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Retention periods are determined by reference to the nature of the data, the purpose of processing, and legal obligations including AML record-keeping requirements.

9.2 Active Accounts. While your 565bd account remains active, we retain all personal data associated with your account including registration details, KYC documents, transaction history, gaming activity records, and support communications. This data is required to operate your account and comply with ongoing legal obligations.

9.3 Closed Accounts. Following account closure, 565bd retains personal data for a minimum period of five (5) years in accordance with AML record-keeping requirements and applicable regulations. Financial transaction records may be retained for longer periods where required by law. After the applicable retention period has expired, data is securely deleted or anonymised.

9.4 KYC Documents. Identity verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in compliance with AML legislation. Documents are stored in encrypted form and accessed only by authorised compliance personnel.

9.5 Marketing Data. Where you have consented to marketing communications, we retain your contact details and marketing preferences until you withdraw consent. Following withdrawal of consent, your data is removed from active marketing lists within 14 business days, though records of consent and opt-out may be retained for compliance purposes.

Security Measures

10.1 Technical Safeguards. 565bd implements comprehensive technical security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal data and financial information; firewalls, intrusion detection systems, and network monitoring; regular vulnerability assessments and security audits; and multi-factor authentication for administrative access to data systems.

10.2 Organisational Safeguards. We complement our technical measures with organisational security controls including strict employee access controls based on the principle of least privilege; mandatory data protection training for all personnel who handle personal data; confidentiality obligations for all employees and contractors; incident response procedures for managing data breaches; and regular review of data protection practices and policies.

10.3 Your Responsibility. While 565bd takes all reasonable steps to protect your personal data, you also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your 565bd login credentials, using a strong and unique password, enabling two-factor authentication where available, logging out of your account after each session, and notifying 565bd immediately if you suspect unauthorised access.

10.4 Data Breach Notification. In the event of a personal data breach that poses a risk to your rights and freedoms, 565bd will notify affected users without undue delay via the email address registered on your account. We will provide details of the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or propose to take to address the breach.

Cookies and Tracking Technologies

11.1 What Are Cookies. Cookies are small text files stored on your device by your web browser when you visit a website. 565bd uses cookies and similar technologies including web beacons, pixel tags, and local storage objects to enhance your experience on the Platform, maintain your login session, and gather analytical data about how the site is used.

11.2 Types of Cookies We Use.

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that maintain your login state and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Enable personalised features such as remembering your language preferences, game history, and display settings across sessions.
• Analytics Cookies: Allow us to analyse how users interact with the Platform, which pages are most visited, how long users spend on each page, and where users encounter difficulties. Analytics data is aggregated and anonymised where possible.
• Security Cookies: Support our fraud detection and security monitoring systems by tracking unusual access patterns, device fingerprinting, and suspicious activity indicators.

11.3 Managing Cookies. You may manage cookie preferences through your browser's settings at any time. Most browsers allow you to refuse some or all cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling essential cookies will impair your ability to log in, maintain a session, or use core Platform features. 565bd's cookie settings do not currently support a cookie consent management platform; changes to cookie preferences must be made through your browser settings.

Your Privacy Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data 565bd holds about you:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed. We will provide this information within 30 days of receiving a valid request.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. Corrections to account details can often be made directly through your account settings; more significant corrections may require identity verification.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal obligations, including AML record-keeping requirements, which may require us to retain certain data for a statutory minimum period.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while the accuracy of data is contested or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object at any time to processing of your personal data that is based on our legitimate interests, including profiling for marketing purposes. Upon receipt of a valid objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We may require identity verification before processing your request. We will respond within 30 calendar days of receiving a valid, verifiable request.

Marketing Communications

13.1 Opt-In Marketing. 565bd will only send you promotional emails, SMS messages, or push notifications where you have provided explicit consent to receive such communications. During account registration, you will be given the opportunity to opt in to marketing communications. You are under no obligation to consent, and refusal to consent to marketing will not affect your ability to use the 565bd Platform.

13.2 Opting Out. You may withdraw consent to marketing communications at any time by: clicking the unsubscribe link included in any marketing email; updating your communication preferences in your 565bd account settings; or contacting our support team at [email protected] with the subject line "Unsubscribe". Following an opt-out request, we will remove you from active marketing lists within 14 business days. You may continue to receive transactional communications (account notifications, deposit confirmations, withdrawal updates, security alerts) regardless of your marketing preferences, as these are required for service delivery.

13.3 Self-Excluded Players. Players who have activated a self-exclusion or responsible gaming cooling-off period will be automatically removed from all marketing communications for the duration of the exclusion period. 565bd is committed to not sending promotional materials to players who have indicated that gambling may be causing them harm.

Third-Party Links

The 565bd Platform may contain references to third-party services, game providers, or payment partners. While 565bd takes care to work only with reputable partners, we do not control the privacy practices of third-party websites or services. If you visit a third-party website via a link from the 565bd Platform, that website's own privacy policy governs the collection and use of your data. We encourage you to review the privacy policies of any third parties before providing them with your personal information. 565bd accepts no responsibility or liability for the privacy practices of third-party websites or services.

Children's Privacy

The 565bd Platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without parental consent, we will take immediate steps to delete that data and close the associated account. Any wagering activity conducted by an underage user will be void and any associated balance forfeited.

Parents and guardians are strongly encouraged to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has created a 565bd account or provided personal data to us, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Privacy Policy

16.1 Right to Update. 565bd reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our services. The most current version of this Policy will always be available at 565bd.io/privacy-policy.

16.2 Notification of Changes. Where changes to this Policy are material — meaning they significantly affect how we process your personal data or your privacy rights — we will notify you via email to your registered address and display a prominent notice on the Platform at least seven (7) days before the changes take effect.

16.3 Continued Use. Your continued use of the 565bd Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must stop using the Platform and contact us to close your account and request deletion of your personal data where legally permissible.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, the way 565bd processes your personal data, or you wish to exercise any of your privacy rights, please contact our Data Protection Officer using the details below. We are committed to addressing all privacy enquiries fairly, transparently, and within the timeframes set out in this Policy.

Data Protection Officer
Email: [email protected]
Subject Line: Privacy Policy Enquiry
Response Time: Within 14 business days

Rights Requests
Email: [email protected]
Subject Line: Privacy Rights Request
Response Time: Within 30 calendar days

Platform: 565bd.io
Support Hours: 24/7, 365 days a year including Eid and all public holidays